Customer expectations for an online shopping website

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The Customers expect the following when they shop online:
1-      Easy to find what you’re looking for by searching or browsing.
2-     Site easy to use, pages fast to download with no bugs.
3-     Price, product specification and availability information on site to be competitive and correct, but we probably prefer great customer services to great prices this is what will keep us loyal.
4-     Specification of date, time and delivery to be possible.
5-     E-mail notification when order placed and then dispatched.
6-     Personal data remains personal and private and security is not compromised.
7-     Verification for high-value orders.
8-    Delivery on time.
9-     Returns policy enabling straightforward return or replacement.
. . . and finally, quick online or offline reply to customers’ inquiries when the expectations above aren’t met. This means traceability through databases, someone who knows your order status and can solve your problems.




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