Make The Value Come To Life

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Ø  Never let profit center conflicts get in the way of doing what is right for the customer.

Ø  Give customers a good, fair deal. Great customer relationships take time. Do not try to maximize short-term profits at the expense of building those enduring relationships.

Ø  Always look for ways to make it easier to do business with us.

Ø  Communicate daily with your customers. If they are talking to you, they can’t be talking to a competitor.

Ø  Don’t forget to say thank you.
References:
Jack Welch Winning Book







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